Refund policy

Exchange and Return Policy

At Jack Victor, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, you may need to exchange or return a product. To ensure a smooth process, we have established the following Exchange and Return Policy:


Eligibility for Exchange or Return:

    • We accept exchanges and returns within 30 days from the shipping date.

    • The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached.

    • The item(s) must be accompanied by the original proof of purchase, such as a receipt or order confirmation.


    Exchange Process:

    • If you wish to exchange an item for a different size, color, or style, please follow the process to request an exchange here.

    • We will do our best to assist you in finding a suitable replacement based on availability.

    • If the desired item is not available, we will issue a refund or offer you a credit note according to our Return Policy.


    Return Process:

      • To initiate a return, please follow the process to request a return here.

      • We offer free returns for all eligible items within the specified timeframe.

      • Our automated return portal will guide you through the return process and provide you with a return label if applicable.

      • Please ensure that the item(s) are securely packaged to avoid any damage during transit.

      • Jack Victor reserves the right to decline a refund upon inspection of your returned item(s) based on the above eligibility requirements. 


      Refund Options:

        • For eligible returns, we offer refunds in the original form of payment used for the purchase.

        • If you made the purchase using a credit card, the refund will be credited back to the same card.

        • Please note that it may take a few business days for the refund to appear on your statement, depending on your financial institution.


        Non-Refundable Items:

          • Any sale or clearance items marked “final sale” (unless they are defective or damaged upon delivery)


          Damaged or Defective Items:

            • If you receive a damaged or defective item, please contact our customer service team immediately via our Help Center.

            • We will arrange a return or exchange for the faulty product and cover any associated shipping costs.


            Credit note:

              • In certain cases, instead of a refund, we may offer you a credit note for the value of the returned item(s).

              • Credit notes can be used towards future purchases on our website.


              Please note that this Exchange and Return Policy applies only to purchases made directly from the Jack Victor website. If you bought our products from a third-party retailer, please refer to their specific policies. 

              We reserve the right to amend or modify this policy at our discretion. Any changes will be updated on our website and communicated to our customers accordingly.

              If you have any questions or need further assistance, please don't hesitate to contact our customer service team via our Help Center. We're here to help!

              Thank you for choosing Jack Victor.